AppleCare - everything from a single source.
Service and support from Apple experts for your business.
With AppleCare products, you get professional support from Apple experts for even more efficient business operations. Whether there are occasional issues or regular support is needed, Apple has a plan to meet the unique needs of each business.
Every business is unique. So are AppleCare solutions.
For IT.
Three levels of support for integration, migration, and server operations.
For the entire enterprise.
24/7 IT support and repairs for all employees.
AppleCare OS Support.
When organizations deploy macOS, macOS Server, iOS or iPadOS, they get exactly the IT support they need. AppleCare OS Support provides phone and email assistance with integration, migration, and challenging server operation issues.
Enterprise-level support
Includes AppleCare Help Desk Support
Contract for 1, 2 or 3 years
Support level
Technical contacts (expandable)
Management contacts
Supported locations
Number of tickets
Availability
Response time
Select
2
–
1
10/year
12/7
4h
Preferred
2
1
1
unlimited
12/7
2h
Alliance
6
1
global
unlimited
12/7
1h
AppleCare for Enterprise
Priority on-site service and around-the-clock support, plus next-business-day repair or replacement of devices - so all employees are always up and running. AppleCare for Enterprise is available in volume-based pricing categories starting at 50, 1000 and 5000 covered devices.
AppleCare for Enterprise is applicable for existing as well as new Mac, iPad and iPhone. You have 12 months to reach the minimum volume.
Depending on the service plan selected, there is the option to sign up for two, three or four years of all-inclusive service from the date of purchase.
Warranty extension
Coverage for glass breakage
Technical support around the clock for users
Global on-site service for hardware
Tier 1
Number of any Apple devices
50
Tier 2
Number of any Apple devices
1000
Tier 3
Number of any Apple devices
5000
