DQ React

IT emergency? Don't panic. Minimise downtime and protect your business.
We respond immediately when your system fails. After an initial remote fault analysis, we search for and develop a solution – quickly, professionally and with guaranteed service levels.
DQ React is suitable for businesses of all sizes – from start-ups to large enterprises. It is particularly valuable for architecture and design firms with Apple equipment, healthcare practices with sensitive patient data, law firms with high compliance requirements, educational institutions with many devices, and SMEs where IT failures directly cost revenue.

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Planning security instead of crisis management.

An IT failure rarely comes at a convenient time. With DQ React, you already have a reliable partner with a guaranteed response time – before an emergency occurs. An IT failure can quickly cost your company several thousand pounds per hour. Time is money – and every minute counts in IT emergencies. DQ React minimises your downtime to a minimum. Our team immediately performs a remote fault analysis, provides on-site service* if necessary and supplies replacement equipment*. This allows your business to continue operating while we repair your system..

*DQ React Pro only

Your challenges

Modern IT infrastructures are complex. Even if individual components are easier to use, setup, maintenance and troubleshooting require time, expertise and experience.
What happens in the event of a failure?

Your team spends hours trying to solve the problem themselves
You wait for external specialists – often without a firm commitment.
Every hour of downtime costs several thousand pounds

The calculation is simple: a single IT failure can cost you more than a year of DQ React.

Our support

DQ React minimises your downtime to a minimum:

Response within 30–180 minutes (depending on subscription)
Immediate remote fault analysis by qualified technicians
On-site service* if required – within 3 hours
Replacement devices available immediately* – MacBook, firewalls, NAS, switches

So your business can continue to run while we repair your system.

*On-site service & replacement hardware only with DQ React Pro

DQ React options at a glance

Four service levels for different requirements – from remote support to comprehensive coverage.

Whether you need prioritised remote support, software specialisation or full service with replacement devices – choose the service level that best covers your risks and budget.

FOR SMALL BUSINESSES

DQ React Basic

IIdeal for small businesses with manageable IT infrastructure.

Guaranteed response time: 180 minutes
Remote support for hardware and software problems
Prioritised ticket processing
Cost-effective solution for non-critical IT environments

Suitable if you have few devices and can cope with short downtimes.

FAQ FAQ

WITH ON-SITE SERVICE & REPLACEMENT HARDWARE

DQ React Pro

The complete solution for SMEs with business-critical IT infrastructure.

Guaranteed response time: 30 minutes
On-site service within 3 hours*
Replacement hardware during repair
Hardware and software support
Optional: Extended service hours until 9 p.m. + weekends

Suitable if downtime directly affects your business.

*Within a 100 km radius of Wallisellen, Canton of Zurich

FAQ FAQ

SOFTWARE & SERVICE SUPPORT

DQ React SMB/EDU

Ideal for micro-businesses with manageable IT infrastructure.

Guaranteed response time: 180 minutes
Remote support for software issues
Specialised in: M365, cloud services, MDM systems
Cost-effective for software-heavy IT environments
No hardware support, no Apple OS support

Suitable if your focus is on software services and you do not require hardware replacement.

FAQ FAQ

MAXIMUM AVAILABILITY

DQ React ENT/EDU

Maximum availability for large companies and institutions.

Guaranteed response time: 30 minutes
Comprehensive software and service support
Includes Apple OS support and end-user support
Optional: Extended service hours until 9 p.m. + weekends
No device limit
Transparent, predictable cost structure

Suitable when maximum availability is critical and you need an enterprise-grade SLA.

FAQ FAQ

	DQ React Basic	DQ React Pro	DQ React SMB/EDU	DQ React ENT/EDU
Service hours Monday to Friday: 8 a.m. to 5 p.m.	✓	✓	✓	✓
Option to extend: Monday to Friday: 5 p.m. to 9 p.m., Saturday/Sunday: 8 a.m. to 6 p.m.	–	✓	–	✓
Case registration by telephone 058 225 52 52	✓	✓	✓	✓
Confirmation email of case registration with ticket reference number	✓	✓	✓	✓
Feedback and reclassification by qualified technicians (in writing or by telephone)	180 Min.	30 Min.	180 Min.	30 Min.
On-site intervention (if required)	–	180 Min.	–	–
First and second level support	✓	✓	✓	✓
Remote maintenance (on request, TeamViewer or via VPN)	✓	✓	✓	✓
Replacement device for the duration of the macOS client repair	–	✓	–	–
On-site replacement with a replacement device for the duration of the network and server component repair (switch, firewall, access points, etc.)	–	✓	–	–

Billing note: DQ React is a service level agreement (SLA) that guarantees response times. Technician visits and support services are billed separately based on actual time and effort. For an all-inclusive package, we recommend our hourly packages.