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After an initial analysis of the error (remotely)a solution is immediately sought and worked out.
If necessary, the problem will be addressed on-site* within three hours after fault analysis. In addition, the service includes a replacement unit, which is provided for the time of repair or replacement to keep the operation running*.Upon request, the service time can be extended until 21.00. Saturday and / or Sunday can be booked in addition.*DQ React Pro only
Service time Monday to Friday: 08:00 to 17:00
Possibility of extension: Monday to Friday: 17.00 to 21.00, Saturday/Sunday: 08.00 to 18.00
Case recording by phone 058 225 52 52
Case recording confirmation email with ticket reference number
Feedback and reclassification by qualified technicians (in writing or by telephone)
On-site intervention (if needed)
First and second level support
Remote maintenance (on request, TeamViewer or via VPN)
Replacement device for the time of the macOS client repair
On-site replacement with a spare unit for the period of repair of the network and server components (switch, firewall, access points, etc.)