DQ React.

After an initial analysis of the error (remotely)
a solution is immediately sought and worked out.



Overview – DQ React.

Area DQ React Basic DQ React Pro

Service time Monday to Friday: 08:00 to 17:00

Possibility of extension: Monday to Friday: 17.00 to 21.00, Saturday/Sunday: 08.00 to 18.00

Case recording by phone 058 225 52 52

Case recording confirmation email with ticket reference number

Feedback and reclassification by qualified technicians (in writing or by telephone)

180 minutes 30 minutes

On-site intervention (if needed)

180 minutes

First and second level support

Remote maintenance (on request, TeamViewer or via VPN)

Replacement device for the time of the macOS client repair

On-site replacement with a spare unit for the period of repair of the network and server components (switch, firewall, access points, etc.)