Frequently asked questions and answers.

On this page we have collected all the frequently answered questions. We are always available for any further questions.

FAQ customer account.

How can I change my address?

To change the address, one must log into the existing customer account, and can edit the existing address there in the dashboard.

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How can I change my delivery address?

If the delivery address is not the same as the billing address, or if the existing delivery address needs to be adjusted, it can be adjusted in the personal dashboard when logged in.

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How can I change my password?

The password can be changed on the personal dashboard when logged in. First you have to enter the old password and then enter and confirm the new one.

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I have forgotten my password. What now?

A password can also be forgotten from time to time. In this case, you can follow the corresponding link "You have forgotten your password" below the login. You can then log back into your customer account in no time at all.

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Where can I change/adjust my e-mail address?

To change or adjust an e-mail address, you must contact DQ Solutions directly using the appropriate form. Please enter the existing address and all other relevant data in the form, as well as the new e-mail address.

Click here to access the form.

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How can I delete my account?

To delete the customer account, one must contact DQ Solutions directly using the appropriate form.

Click here to access the form.

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FAQ Webshop functions

Why can't I add a product to the shopping cart?

Various products are configurable, i.e. before you can order them, you have to specify the colour, memory and much more. Now you can put the product configured according to your own needs in the shopping cart.

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How can I redeem a gift voucher?

Gift vouchers can be redeemed during the checkout process. (DQ gift vouchers can currently only be redeemed in shops).

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FAQ Availability and delivery.

I received the wrong product. What now?

In rare cases, the wrong goods may be delivered. Please check carefully whether the goods were really delivered incorrectly. If this is the case, you should contact us immediately.

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How long does the delivery take?

For orders placed before 5 p.m. and subject to positive stock levels, the product will be dispatched on the same day. Swiss Post usually delivers items on the next working day. Orders placed before 1.00 p.m. on a public holiday will be delivered by Swiss Post on the next working day.

For products that are only in stock in one of our branches and not in the dispatch warehouse, delivery may be delayed by 2 to 3 working days.

We are happy to order products that we do not have in stock. Considering the environment, partial deliveries will not be made. All ordered products will be shipped together in one package as soon as the last product has arrived in our shipping warehouse.

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What are the shipping costs??

We deliver postage-free within Switzerland. Shipping is generally carried out by the Swiss Post with A-Priority. For orders with a value of less than CHF 50, a minimum quantity surcharge of CHF 8 will be applied.

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FAQ General.

What are the take-back conditions and deadlines?

There is no right to return goods. There will be no refund of the purchase price. However, DQ may grant an exchange of goods for individual items, provided that the following provisions are complied with.

The Customer may ask DQ within ten (10) calendar days after receipt of the goods (period begins on the day after receipt of the goods) whether they can be exchanged for goods of the same product category. The condition is that the goods in question are marked accordingly on the purchase receipt or invoice. The request must be made at the same point of sale where the goods were purchased and the proof of purchase or invoice must be presented. An exchange is excluded in any case, in particular if the original packaging is no longer present, the goods are damaged in any way, show soiling or signs of use, are not complete (e.g. charger, accessories, etc.), the original packaging has been opened and in the case of consumables (cf. also the detailed list in section 10 below). In the case of online purchases, the customer service must be contacted, but the same conditions for an exchange as described above (and set out in more detail in Clause 10) apply. Any exchange can only be made after a positive check by DQ staff. In addition, any exchange requires that the replacement goods are in stock. DQ may carry out an exchange at its own discretion and, for example, make a corresponding deduction from the purchase price (e.g. in the case of slight signs of use on the returned goods, damage to the packaging, etc.).

In particular, a return and exchange of the following goods is excluded from the outset (not exhaustive): Consumables, toner, accessories, headphones, software and all devices which DQ has specially ordered on behalf of the Customer, which are specially manufactured or configured for the Customer or for which DQ (or third parties and manufacturers involved by DQ) has provided services (e.g. installations).

DQ does not have to give reasons for accepting or rejecting an exchange. An exchange is made as a gesture of goodwill on the part of DQ. The customer has no legal claim to return or exchange. If an exchange is accepted, the customer shall bear the costs of the exchange such as delivery and installation costs. If the sales price has fallen by the time of return, the credit in the case of exchange shall be based on the new price offered by DQ. If the price has increased since the purchase, the purchase price valid at that time will be credited.

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How can I return a product?

The return of the goods by post, expressly authorised by DQ in advance, is only permitted if the delivery note, purchase receipt, warranty certificate or invoice is enclosed and must be sent exclusively to Data Quest AG, Moosmattstrasse 36, 8953 Dietikon, at the expense and risk of the customer. Personal delivery to one of our sales outlets is also possible, but must be made upon presentation of the aforementioned receipts and documents.

In the following cases, the return costs will be borne by DQ (conclusive):

  • Receipt of a different or non-ordered item (wrong delivery by DQ);
  • Receipt of an item that is already defective at the time of delivery;
  • Receipt of an incomplete item; and
  • Incorrect item details in the online shop (incorrect description).
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