Report Your Apple Device for Repair

Report your faulty Apple device for repair now.


A brief description of the issue and a few details will help our technicians carry out the repair and restore your device to full working order.

Repair by Post Repair by Post

Fields marked with an asterisk (*) are mandatory.

Personal Details

"Title" is mandatory
Max. length for "First Name" was exceeded
"First Name" is mandatory
Max. length for "Last Name" was exceeded
"Last Name" is mandatory
Max. length for "Company / Institution" was exceeded
Max. length for "Postcode" was exceeded
"Postcode" is mandatory
Max. length for "City" was exceeded
"City" is mandatory
Max. length for "Address" was exceeded
"Address" is mandatory
Max. length for "Phone" was exceeded
Max. length for "Email" was exceeded
"Email" is mandatory
Email is not a valid email

Affected Device

Max. length for "Device Type" was exceeded
"Device Type" is mandatory
Max. length for "Serial Number" was exceeded
"Fault Description" is mandatory

Additional Options

"I need help deactivating ‘Find My Device’" is mandatory
"‘Find My Device’ is deactivated" is mandatory
"I require a data backup (paid service)" is mandatory
"Preferred Store" is mandatory
"I will send my device by post." is mandatory

Mac Repair by Post

Faulty devices can also be sent by post to:
DQ Solutions, Service Center, Moosmattstrasse 36, 8953 Dietikon

Please include a fault description and your contact details. Collection from one of our stores is free of charge.

Return postage is chargeable.

Repair Cost Estimates

Legal Notes – iOS

iPad, iPod and AirPods max. CHF 49.50; iPhone and Apple Watch max. CHF 99.–. If no fault is found, we charge a processing fee of CHF 99.– (even during the warranty period). Software issues are not covered by the manufacturer’s warranty. A cost estimate is always provided for damage caused by external factors (e.g. liquid or impact). We offer a 3-month warranty on replaced hardware. We do not assume liability for secondary faults unrelated to the repair.


Legal Notes – macOS

Repairs up to CHF 198.– are carried out without a prior cost estimate. For non-executed repairs, a cost estimate fee of up to CHF 198.– applies. If no fault is found, we charge a processing fee of CHF 99.– (even during the warranty period). Software issues are not covered by the manufacturer’s warranty. A cost estimate is always provided for damage caused by external factors (e.g. liquid or impact). We offer a 3-month warranty on replaced hardware. We do not assume liability for secondary faults unrelated to the repair.