DQ React
Following an initial remote fault analysis, a solution is identified and implemented immediately.
Fast support guaranteed.
If required, the issue will be addressed on-site within three hours after the fault analysis. DQ React Pro additionally includes a replacement device for the duration of the repair or replacement to ensure business continuity. Service hours can be extended until 9 p.m., and Saturday and/or Sunday can be added on request.
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DQ React Basic |
DQ React Pro |
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Service hours Monday to Friday: 08.00 to 17.00 |
✓ | ✓ |
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Option to extend: Monday to Friday: 17.00 to 21.00, Saturday/Sunday: 08.00 to 18.00 |
– | ✓ |
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Incident reporting by phone 058 225 52 52 |
✓ | ✓ |
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Confirmation email with ticket reference number |
✓ | ✓ |
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Feedback and reclassification by qualified technicians (written or by phone) |
180 min. | 30 min. |
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On-site intervention (if required) |
– | 180 min. |
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First- and second-level support |
✓ | ✓ |
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Remote support (on request via TeamViewer or VPN) |
✓ | ✓ |
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Replacement device during macOS client repair |
– | ✓ |
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On-site replacement with a spare device during repair of network and server components (switch, firewall, access points, etc.) |
– | ✓ |
DQ Business Access
The comprehensive solution for optimal IT support and design.
DQ Hour packages
Installations, technical support, and intervention in hourly packages at preferential rates.
