Hourly packages

Hour packages are a good option to receive our services at a discounted rate.

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Hourly rates and packages

Hourly packages apply to installations (excluding initial installations) and support on-site or remotely. The larger the hourly package, the lower the price per hour. Hour credits do not have an expiration date. Individual rates for consulting and technical services (repairs), as well as surcharges and travel allowances, are billed separately.

Overview of hourly packages and individual rates

 


*rounded (Basis: sales price incl. VAT)

Packages

Support incl. VAT.

Support excluding VAT.*

Discount

0

198.–

183.–

0%

30

188.–

174.–

5%

60

178.–

165.–

10%

Consulting incl. VAT

Consulting excluding VAT.*

Technical specifications incl. VAT.

Technical specifications excluding VAT.*

238.–

220.–

198.–

183.–

238.–

220.–

198.–

183.–

238.–

220.–

198.–

183.–

Surcharges for working outside regular hours




Regular hours: Monday to Friday, 6:00 AM to 6:00 PM.


*national, cantonal and regional public holidays at the customer location

Time You Di Mi Do
00:00-06:00 50% 50% 50% 50%
6:00 AM - 6:00 PM – – – –
6:00 PM - 11:00 PM 25% 25% 25% 25%
11:00 PM - 12:00 AM 50% 50% 50% 50%
Time Fri Sa So

Public Holidays*

00:00-06:00 50% 50% 50% 100%
6:00 AM - 6:00 PM – 50% 50% 100%
6:00 PM - 11:00 PM 25% 50% 50% 100%
11:00 PM - 12:00 AM 50% 50% 50% 100%

Travel allowances

Radius up to km* VAT included. excl. VAT**
5 90.– 83.–
10 100.– 93.–
20 150.– 139.–
30 200.– 185.–
40 250.– 231.–
50 300.– 278.–
60 350.– 324.–
70 400.– 370.–
80 450.– 416.–
90 500.– 463.–
100 550.– 509.–
110 600.– 555.–
120 650.– 601.–
130 700.– 648.–
140 750.– 694.–
150 800.– 740.–


*from the nearest branch (Retail customers), resp. Business branch (Business and Education customers), each per person incl. travel time (round trip) **rounded (basis: sales price incl. VAT)

DQ React

Guaranteed response times and provision of replacement equipment.

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DQ Check-Up

Regular review of your IT infrastructure with check-up findings.

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DQ Business Access

The comprehensive solution for optimal IT support and design.

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