AppleCare macOS Support
IT support for OS integration and migration.
When businesses deploy macOS, iOS or iPadOS, they receive precisely the IT support they need. AppleCare OS Support provides telephone and email assistance for integration and migration queries.
Expert support for
your IT department.
Whether you have occasional questions or require regular support – Apple offers a plan tailored to the individual needs of every business. Three support tiers for integration and migration. Each plan has a one-year term.
Choose from three support tiers.
Select
Covers up to 10 support requests company-wide. Response time is 4 hours for high-priority issues, available 12 hours a day, 7 days a week (12/7). Unused requests expire after one year.
Preferred
Covers up to 50 support requests company-wide across multiple locations. Response time is 2 hours for high-priority issues, available 12 hours a day, 7 days a week (12/7). Includes access to Apple’s Customer Success Management team.
Alliance
Covers an unlimited number of company-wide support requests across multiple locations. Response time is 1 hour for high-priority issues, available 24/7. Includes an on-site visit by an Apple support technician.
Scope of services
AppleCare OS Support plans offer comprehensive enterprise-level support, including assistance with integration into complex IT environments, network configuration and management, and the use of enterprise software and web services. These plans also cover technical issues requiring command-line operations. Each plan includes AppleCare Help Desk Support, providing one year of technical assistance for an unlimited number of questions regarding installation, usage, diagnostics and software troubleshooting.
Products covered by AppleCare Help Desk Support include:
- Apple hardware
- Current versions of iOS, iPadOS and macOS
- Most Apple tools and apps, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Voice Memos, Numbers and Pages
DQ Business Access
The comprehensive solution for optimal IT support and design.
