On-site support
If you encounter any problems, one of our trained technicians will be happy to visit you at home or at your workplace.
Solve problems with our expertise
All our service technicians are Apple certified and have extensive expertise in handling, setting up, and connecting Apple devices. On-site support offers customers quick problem resolution.
Procedure and billing
Registration for a personal appointment on site or at a DQ Solutions location is done via telephone registration or our contact form. For the assignment of the affected Apple device, we need the serial number. A brief description of the problem is also very helpful. Billing is done in 15-minute intervals, either directly or by invoice.
Flat-rate travel allowance.
Hourly rate for support: CHF 198.–
*from the nearest branch (Retail customers), resp. Business branch (Business and Education customers), each per person incl. travel time (round trip) **rounded (basis: sales price incl. VAT)
| Radius up to km* | VAT included. |
| 5 | 90.- |
| 10 | 100.– |
| 20 | 150.– |
| 30 | 200.– |
| 40 | 250.– |
| 50 | 300.– |
| 60 | 350.– |
| 70 | 400.– |
| 80 | 450.– |
| 90 | 500.– |
| 100 | 550.– |
| 110 | 600.– |
| 120 | 650.– |
| 130 | 700.– |
| 140 | 750.– |
| 150 | 800.– |
